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FAQ Category: Warranty & After Sales Support
How do I track my delivery?
When you receive your order invoice by email it will include a tracking link with parcel/consignment reference. If you click the link and enter your reference number you can track your delivery. Depending on the courier/carrier you maybe asked to enter your delivery postcode. If you have signed up for a Tough Decking Account, you […]
Read more »My composite decking boards have become damaged. Are these replaced under warranty?
Because the decking is uniquely uncapped, minor scratches or dents caused by pets or heavy garden furniture can be easily sanded out with fine grade sandpaper. If the boards do warp, splinter or break, then please contact our technical team at your earliest convenience.
Read more »I’ve ordered too much decking. Can it be returned for a refund?
Unwanted products can be returned for a full refund within 30 days from the date you took delivery. Returned goods must be returned in their original unused condition. Further details about our refund and returns process can be found here: Returns & Refunds
Read more »My composite decking boards have moved on the joists. What should I do?
If your composite decking boards have moved on the joists, there are a few steps you can take to fix the problem: Identify the cause: First, try to identify the cause of the movement. It could be due to expansion and contraction caused by changes in temperature and moisture levels, or it could be due […]
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